Question 1

What is voice of customer software?

Accepted Answer

Voice of customer (VoC) software captures customer input in their own words and turns it into structured themes and priorities. Hearmi is voice of customer software that records spoken feedback, transcribes it, translates to your review language, and runs AI sentiment analysis per service.

Question 2

How many languages does Hearmi support?

Accepted Answer

Hearmi transcribes voice feedback in 99+ languages and translates to the review language you pick for your business. The dashboard stores both the original transcription and the translated version so you can toggle between them when reviewing a response.

Question 3

Does Hearmi run sentiment analysis on feedback?

Accepted Answer

Yes. Hearmi classifies sentiment per service using AI, extracts keywords and themes, and generates a weekly insight report that highlights the top issues and positive patterns across your feedback. You can filter the dashboard by sentiment, service, and time range.

Question 4

Can Hearmi capture voice feedback on any device?

Accepted Answer

Yes. Hearmi's voice recorder runs in any modern mobile browser — no app install needed. Customers tap a QR code or link, grant mic permission once, and speak. Recordings are stored in a private audio bucket with signed URLs and auto-expire after 30 days.

Voice of Customer Software with AI Analysis