Hearmi

CSAT score

A CSAT score is the percentage of customers who rate an interaction as satisfied, typically a 4 or 5 on a 1 to 5 scale. It is calculated by dividing positive responses by total responses and multiplying by 100. Teams collect CSAT immediately after a specific event, such as a support ticket, checkout, or service visit, to measure transaction-level quality rather than overall loyalty.

Hearmi — Voice Customer Feedback Software for Local Businesses

Collect voice, text, emoji, and NPS feedback via QR code, link, widget, or SMS. AI analyzes sentiment per service with weekly insight reports. Custom questions, branding, and conversational flows. Multi-location dashboard with cross-location analytics. Google Review prompts to grow your online reputation.

How It Works

Place — Print a branded QR code for your counter, tables, or receipts.
Listen — Customers tap an emoji and leave a 5-second voice note. No app needed.
Understand — AI transcribes, detects sentiment, and surfaces keywords per service.
Grow — Every customer gets a Google Review prompt after feedback. Your rating climbs.

Features

Voice, text, emoji & NPS — collect feedback via QR code, link, widget, or SMS
AI sentiment analysis per service with weekly insight reports
Custom questions, branding & conversational flows
Multi-location dashboard with cross-location analytics
Google Review prompts to grow your online reputation
99+ language transcription and sentiment analysis
Drag-and-drop flow builder with live preview

Frequently Asked Questions

What is voice customer feedback?: Voice customer feedback lets customers leave spoken audio instead of typed text, capturing richer context, emotion, and detail in seconds.
Do customers need to download an app?: No. Customers scan a QR code or click a link — no sign-up, no app download required.
How much does customer feedback software cost?: Hearmi starts free with 50 feedbacks per month. The Pro plan is $29/month with voice recording, AI analysis, and custom questions.

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