Question 1

What is feedback management software?

Accepted Answer

Feedback management software helps teams collect, route, analyze, and act on customer feedback across multiple locations or channels. Hearmi handles collection, per-location routing, real-time manager alerts, webhooks, and weekly AI insight reports in a single dashboard.

Question 2

Does Hearmi handle multi-location routing?

Accepted Answer

Yes. Each location in Hearmi has its own QR codes, Google Review URL, services list, and optionally its own review language. Feedback is tagged to the location it came from, and alerts route to the manager responsible for that site.

Question 3

Can I get alerts when negative feedback comes in?

Accepted Answer

Yes. Hearmi sends email alerts when feedback is submitted based on sentiment and routing rules you configure, and it can fire webhooks to Slack, Zapier, or a custom endpoint. You can also receive a weekly digest summarizing themes and trends per location.

Question 4

Does Hearmi integrate with other tools via webhooks?

Accepted Answer

Yes. Hearmi supports outbound webhooks for new feedback events and an automation webhook with an optional follow-up delay. Payloads include transcription, sentiment, keywords, and location tags so you can push feedback into a CRM, Slack, or a data warehouse.

Question 5

How much does Hearmi cost for multi-location businesses?

Accepted Answer

Hearmi's Pro plan is $29 per month per location. That includes unlimited feedback, voice transcription in 99+ languages, AI sentiment per service, weekly insight reports, webhooks, and the multi-location dashboard. The Free plan is available for single locations testing the tool.

Feedback Management Software for Multi-Location Operators