Question 1

What is customer feedback software?

Accepted Answer

Customer feedback software collects, stores, and analyzes input from customers so businesses can act on it. Hearmi captures voice, text, emoji, and NPS responses via QR code, link, SMS, or embedded widget, then uses AI to classify sentiment per service and surface trends in a dashboard.

Question 2

How much does customer feedback software cost?

Accepted Answer

Hearmi offers a Free plan that includes 50 feedbacks per month, a branded collection page, QR codes, and basic AI sentiment. The Pro plan is $29 per month per location and adds unlimited feedback, voice transcription in 99+ languages, weekly AI insight reports, webhooks, and multi-location dashboards.

Question 3

Is Hearmi free to try?

Accepted Answer

Yes. Hearmi's Free plan includes 50 feedbacks per month with no credit card required. You get a branded collection page, a QR code, voice and text capture, and AI sentiment — enough to evaluate whether Hearmi fits before upgrading to Pro at $29 per month per location.

Question 4

Does Hearmi support multi-location businesses?

Accepted Answer

Yes. Hearmi has a portfolio dashboard for multi-location operators with per-location routing, per-location Google Review URLs, shared billing, and cross-location analytics. Each location can have its own QR codes, services, and review language while rolling up into one owner view.

Question 5

What channels does Hearmi support for collecting customer feedback?

Accepted Answer

Hearmi collects feedback via QR codes, shareable links, SMS, email, and an embeddable website widget. Customers respond with voice, text, emoji, or NPS — no app download required, and it works on any smartphone browser.

Customer Feedback Software for Local Businesses