Question 1

What does Trustmary do?

Accepted Answer

Trustmary helps marketing teams collect video testimonials and NPS responses and display them as review widgets on websites. It leans toward conversion rate optimization. Hearmi overlaps on NPS and widgets but is primarily built for operational customer feedback rather than marketing-site proof.

Question 2

How is Hearmi different from Trustmary?

Accepted Answer

Hearmi is voice-first for everyday feedback, not video-first for marketing testimonials. Hearmi captures voice, text, emoji, and NPS via QR, link, widget, or SMS and runs AI sentiment analysis per service. Trustmary is stronger if your main need is embedding testimonial carousels on landing pages.

Question 3

Is Hearmi cheaper than Trustmary?

Accepted Answer

Hearmi's free plan includes 50 feedbacks per month and Pro is $29 per month per location. Trustmary offers its own free tier but its paid plans climb as you add video testimonial volume and integrations. For a local SMB focused on operational feedback, Hearmi is typically the cheaper path.

Question 4

Does Trustmary support voice feedback?

Accepted Answer

Trustmary supports video testimonials and written/NPS responses but is not built around short-form voice capture the way Hearmi is. Hearmi transcribes voice in 99+ languages and translates into the business's chosen review language.

Question 5

Which is better for single-location businesses?

Accepted Answer

If you want to collect fast voice feedback at the counter or table via QR, Hearmi is the better fit. If you mostly want polished video testimonials embedded on a marketing site, Trustmary is a stronger choice.

Question 6

Which is better for multi-location operators?

Accepted Answer

Hearmi ships with a multi-location dashboard, per-location routing, and cross-location insights, which suits operators with multiple storefronts. Trustmary can be deployed across sites too, but its center of gravity is marketing conversion rather than multi-location operations.

Question 7

Can I migrate from Trustmary to Hearmi?

Accepted Answer

Yes, and many teams run both: Trustmary for public-facing testimonial widgets and Hearmi for private operational feedback and Google review generation. If you want to consolidate, Hearmi can cover NPS, voice, text, emoji, and review prompts in one place.

Hearmi vs Trustmary