Question 1

What does Reputation.com cost?

Accepted Answer

Reputation.com is enterprise-priced and typically costs thousands per month depending on locations and features. Hearmi has a free plan with 50 feedbacks per month and Pro at $29 per month per location.

Question 2

Does Reputation.com support voice feedback?

Accepted Answer

Reputation.com focuses on survey responses, review monitoring, and listings management — not voice feedback capture. Hearmi is voice-first with 99+ language transcription, AI sentiment analysis per service, and translation into the business's review language.

Question 3

Which is better for multi-location businesses?

Accepted Answer

If you are a 500-location franchise with a dedicated CX team and enterprise budget, Reputation.com has deeper enterprise tooling. If you run 2 to 50 locations and want voice feedback with per-location dashboards and AI insights without enterprise pricing, Hearmi is the practical choice.

Question 4

What features does Hearmi offer that Reputation.com doesn't?

Accepted Answer

Voice feedback capture, AI-drafted review responses with human-in-the-loop, real-time negative sentiment alerts, customer recovery automation with discount codes, a social proof generator, competitor star rating monitoring, weekly AI trend analysis, win of the day morning email, and a branded QR code designer. Reputation.com is broader on listings and enterprise surveys but does not do voice feedback.

Question 5

Can I switch from Reputation.com to Hearmi?

Accepted Answer

Yes. No migration needed — your Google reviews stay on your profile. Deploy Hearmi QR codes, widgets, and links alongside or instead of Reputation.com. Most single and mid-size multi-location businesses find the transition straightforward.

Question 6

Is Hearmi too simple for serious businesses?

Accepted Answer

Hearmi is simple to set up but not shallow. It captures voice feedback in 99+ languages, runs AI sentiment per service, sends real-time alerts for negative feedback, automates customer recovery with discount codes, and generates weekly trend reports. That is more operational intelligence than most enterprise tools provide at the location level.

Question 7

Does Hearmi handle listings management?

Accepted Answer

No. Hearmi focuses on feedback collection, AI analysis, and Google review generation. If you also need listings management across dozens of directory sites, you would keep a listings tool alongside Hearmi or handle listings through Google Business Profile directly.

Hearmi vs Reputation.com