Question 1

What does Delighted do?

Accepted Answer

Delighted runs NPS, CSAT, and CES surveys via email, web, link, and SMS for mid-market and enterprise teams. It is strong at clean survey delivery and benchmark reporting. Hearmi is narrower in audience (local SMB and multi-location operators) but adds voice capture, AI sentiment, and review generation.

Question 2

How is Hearmi different from Delighted?

Accepted Answer

Hearmi treats voice as the primary input and layers NPS, emoji, and text on top. It transcribes voice in 99+ languages, runs AI sentiment per service, and prompts for Google reviews. Delighted is a cleaner pure-survey tool, especially for enterprise NPS programs, but lacks voice capture and Google review generation.

Question 3

Is Hearmi cheaper than Delighted?

Accepted Answer

Hearmi is free for up to 50 feedbacks per month and $29 per month per location for Pro. Delighted has a free tier for very small volumes and paid plans that are usually higher for SMB comparable usage. For a local business, Hearmi generally costs less per location.

Question 4

Does Delighted support voice feedback?

Accepted Answer

Delighted is built around structured survey questions, not open voice responses. Hearmi is built around voice feedback with transcription and translation, which is the main reason teams choose Hearmi over a traditional survey tool.

Question 5

Which is better for single-location businesses?

Accepted Answer

Hearmi is usually the better fit for a single local business because it includes voice capture, Google review prompting, and a free plan. Delighted shines when you want clean NPS benchmarking across a large customer base.

Question 6

Which is better for multi-location operators?

Accepted Answer

For multi-location operators focused on operational feedback and Google reviews per site, Hearmi's per-location dashboard is more practical. If your program is strictly NPS tracking across a large enterprise footprint, Delighted remains a solid choice.

Question 7

Can I migrate from Delighted to Hearmi?

Accepted Answer

Yes if your main goal is voice feedback plus review generation. Many teams also run both: Delighted for long-running NPS tracking and Hearmi for operational voice feedback at the point of service. Hearmi does not import historical Delighted survey responses.

Hearmi vs Delighted