Question 1

What does Birdeye cost?

Accepted Answer

Birdeye starts at $299 per month and goes up from there depending on locations and features. Hearmi has a free plan with 50 feedbacks per month and Pro at $29 per month per location.

Question 2

Does Birdeye support voice feedback?

Accepted Answer

No. Birdeye collects written reviews and survey responses but does not offer voice feedback capture. Hearmi is built around voice as the primary input, with transcription in 99+ languages and translation into the business's review language.

Question 3

Which is better for single-location businesses?

Accepted Answer

Hearmi. Birdeye is built for multi-location enterprises with marketing teams and bigger budgets. A single-location restaurant or salon gets more value from Hearmi's voice feedback, AI-drafted review responses, real-time negative sentiment alerts, and customer recovery automation at a fraction of the cost.

Question 4

What features does Hearmi have that Birdeye doesn't?

Accepted Answer

Voice feedback capture, AI trend analysis per service, real-time negative sentiment alerts with customer recovery automation and discount codes, a social proof generator, competitor star rating monitoring, weekly AI trend analysis, and a win of the day morning email. Birdeye is broader but shallower on operational feedback.

Question 5

Can Birdeye do AI review responses?

Accepted Answer

Birdeye has some AI response features. Hearmi offers AI-drafted review responses with human-in-the-loop approval, so you never publish a response you haven't reviewed. Both tools handle this differently, but Hearmi keeps the owner in control.

Question 6

Can I switch from Birdeye to Hearmi?

Accepted Answer

Yes. No migration is needed — your existing Google reviews stay on your Google profile regardless of tool. You can run Hearmi alongside Birdeye during the transition or switch cold. Most teams deploy Hearmi QR codes, widgets, and links within a day.

Question 7

Does Hearmi have competitor monitoring?

Accepted Answer

Yes. Hearmi tracks competitor star ratings so you can see how you stack up. Birdeye also offers competitive benchmarking, but it is bundled into higher-tier plans.

Hearmi vs Birdeye