What is voice customer feedback?

Voice customer feedback lets customers leave spoken audio instead of typed text, capturing richer context, emotion, and detail in seconds. Hearmi transcribes every recording and uses AI to extract sentiment, keywords, and trends.

How do QR code feedback systems work?

Customers scan a QR code with their phone camera. A branded feedback page opens instantly — no app download or sign-up required. They pick a service, leave a rating, and optionally add a voice note or text comment.

How much does customer feedback software cost?

Hearmi starts free with 50 feedbacks per month including QR codes, emoji ratings, and Google Review prompts. The Pro plan is $29/month with voice recording, AI transcription, per-service sentiment analysis, and custom questions.

Can I collect feedback without an app?

Yes. Hearmi requires no app download for customers. They scan a QR code or click a link and leave feedback directly in their browser. The entire flow takes about 30 seconds.

How does AI sentiment analysis work for customer feedback?

Hearmi's AI processes voice recordings and text comments to classify sentiment as positive, neutral, negative, or mixed. It extracts keywords, identifies recurring themes per service, and generates weekly summary reports with recommended actions.

What is the best feedback tool for restaurants?

Restaurants need fast, low-friction feedback that captures service-specific issues. Hearmi's QR code feedback with per-service breakdown, voice input, and AI analysis is purpose-built for restaurants, cafes, and food service businesses.

How do I get more Google reviews for my business?

Hearmi prompts happy customers to leave a Google Review immediately after they give positive feedback. This catches them at the perfect moment — when they have just told you they had a great experience — leading to higher conversion rates.

How is Hearmi different from Birdeye or Podium?

Birdeye and Podium are enterprise platforms starting at $299+/month with annual contracts. Hearmi is built for single-location businesses — voice feedback, per-service AI analysis, and Google Review routing from $0/month with 5-minute setup.

Does Hearmi support multiple languages?

Yes. Hearmi transcribes voice feedback in 99+ languages and analyzes sentiment across all of them. Your dashboard shows every insight in your preferred language regardless of what language your customer spoke.

Do my customers need to download an app?

No. Customers simply scan a QR code or click a link. No sign-up, no app download. They choose an emoji rating and can add a short voice note or typed comment.

Hearmi

Hear what customers really think.

Customer feedback software with voice, text, emoji, and NPS — plus a built-in Google Review generator. AI analyzes sentiment per service, surfaces keywords and trends, and turns every happy customer into a review.

How Hearmi Collects Voice Feedback in Seconds

Place — Print a branded QR code for your counter, tables, or receipts.
Listen — Customers tap an emoji and leave a 5-second voice note. No app needed.
Understand — AI transcribes, detects sentiment, and surfaces keywords per service.
Grow — Happy customers get a Google Review prompt. Your rating climbs.

Customer Feedback Features for Local Businesses

Voice-to-text AI transcription with sentiment scoring
Per-service feedback tracking and trend analysis
QR code, SMS, email, and website widget collection
Automatic Google Review generation for happy customers
Custom questions, discount codes, and whitelabeling
Voice transcription and sentiment analysis in 99+ languages
AI analytics dashboard with weekly summary reports

Frequently Asked Questions About Customer Feedback Software

What is voice customer feedback?: Voice customer feedback lets customers leave spoken audio instead of typed text, capturing richer context, emotion, and detail in seconds. Hearmi transcribes every recording and uses AI to extract sentiment, keywords, and trends.
How do QR code feedback systems work?: Customers scan a QR code with their phone camera. A branded feedback page opens instantly — no app download or sign-up required. They pick a service, leave a rating, and optionally add a voice note or text comment.
How much does customer feedback software cost?: Hearmi starts free with 50 feedbacks per month including QR codes, emoji ratings, and Google Review prompts. The Pro plan is $29/month with voice recording, AI transcription, per-service sentiment analysis, and custom questions.
Can I collect feedback without an app?: Yes. Hearmi requires no app download for customers. They scan a QR code or click a link and leave feedback directly in their browser. The entire flow takes about 30 seconds.
How does AI sentiment analysis work for customer feedback?: Hearmi's AI processes voice recordings and text comments to classify sentiment as positive, neutral, negative, or mixed. It extracts keywords, identifies recurring themes per service, and generates weekly summary reports with recommended actions.
What is the best feedback tool for restaurants?: Restaurants need fast, low-friction feedback that captures service-specific issues. Hearmi's QR code feedback with per-service breakdown, voice input, and AI analysis is purpose-built for restaurants, cafes, and food service businesses.
How do I get more Google reviews for my business?: Hearmi prompts happy customers to leave a Google Review immediately after they give positive feedback. This catches them at the perfect moment — when they have just told you they had a great experience — leading to higher conversion rates.
How is Hearmi different from Birdeye or Podium?: Birdeye and Podium are enterprise platforms starting at $299+/month with annual contracts. Hearmi is built for single-location businesses — voice feedback, per-service AI analysis, and Google Review routing from $0/month with 5-minute setup.
Does Hearmi support multiple languages?: Yes. Hearmi transcribes voice feedback in 99+ languages and analyzes sentiment across all of them. Your dashboard shows every insight in your preferred language regardless of what language your customer spoke.
Do my customers need to download an app?: No. Customers simply scan a QR code or click a link. No sign-up, no app download. They choose an emoji rating and can add a short voice note or typed comment.